Locker Room ReceptionistThe Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.Pay Rate: $20.00 per hour. This position is considered entry level.Part-time Schedule: Sunday: 6:45am-2:00pm Monday: 3:00-11:00pm Tuesday: off Wednesday: off Thursday: off Friday: off Saturday: offKey ResponsibilitiesMember Service & HospitalityGreet members and guests warmly and professionally upon arrivalDeliver exceptional customer service through prompt, courteous, and personalized interactionsAnticipate member needs and provide accurate information regarding Club services, amenities, programs, and policiesBuild positive relationships with members through consistent engagement and excellent serviceHandle member concerns, requests, and inquiries professionally, escalating issues when appropriateMaintain confidentiality and discretion regarding member information at all timesProfessionally enforce locker room policies, procedures, and Club guidelinesReception & Administrative OperationsAnswer and direct incoming phone calls, emails, and member inquiriesSchedule and manage appointments, reservations, and service requests as requiredMaintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlistsProcess member transactions, including locker rentals, retail purchases, and service-related paymentsAssist with billing inquiries and communicate discrepancies to managementSupport the Manager with clerical and administrative tasks, including correspondence with members and EBC staffLocker & Member Account ManagementCoordinate locker assignments, transfers, cancellations, and inventory trackingMaintain accurate locker records and member account informationAssist members with locker-related questions and concernsMonitor locker availability and communicate utilization trends to managementSupport lost-and-found procedures and documentationHelp coordinate member amenity requests and special accommodationsOperational SupportMaintain a clean, organized, and professional reception areaMonitor inventory levels of office and member-use supplies and communicate replenishment needsConduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needsCollaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operationsAssist with departmental communications, promotions, and special eventsSupport training efforts and serve as a resource for team members when neededProfessional Standards & AccountabilityMaintain a polished and professional appearance in accordance with East Bank Club standardsWear the required uniform and name tag while on dutyDemonstrate reliability, accountability, and professionalism in all interactionsMaintain strong attendance and punctualityFollow all East Bank Club policies, procedures, and Employee Handbook guidelinesPerform additional duties and special projects as assigned by the Manager, Director, or Club Leadership
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